Australian Government - MyChild.gov.auFamily Assistance Office
The Family Assistance Office delivers a range of payments, on behalf of a
number of government departments, to support families with their work and family
responsibilities. This gives Australian families better access to government
services. Instead of going to different agencies, families are able to get all
their family assistance payments from one place—the Family Assistance Office.
Family Assistance Offices are located in over 550 locations across Australia and
can be found in:
- Medicare Offices
- Centrelink Customer Service Centres.
Online services are also available through the Family Assistance Office website. The Family Assistance Office provides financial assistance and information to families. The available payments are:
- Family Tax Benefit Part A
- Family Tax Benefit Part B
- Child Care Benefit
- Child Care Rebate
- Jobs, Education and Training Child Care fee assistance (JETCCFA)
- Baby Bonus
- Maternity Immunisation Allowance
- Rent Assistance.
The Family Assistance Office can also:
- answer questions about these payments from simple to complex
- assist with income estimation
- help you lodge forms for any of the family assistance payments
- help you choose a payment option that best suits your circumstances
- advise you on what to do if your circumstances change
- organise appointments for you to speak to an officer if you have special needs.
If you have any questions about payments that you might be eligible for, please contact the Family Assistance Office where a trained operator can discuss your circumstances.
The Family Assistance Office can be reached on:
13 6150* between 8 am and 8 pm Monday to Friday (local time)
13 1202* for information in languages other than English
1800 810 586* TTY Service FreecallTM. Only for people who are deaf or have a hearing or speech impairment.
A TTY phone is required to use this service.
*Calls to 13 numbers cost 25 cents from anywhere within Australia. Calls to 1800 numbers are free of charge. Calls from public pay phones or mobile phones may be charged at a higher rate.
You can also visit the Family Assistance Office website.