Information for Providers

How do I become a child care provider?

Understand your obligations under the National Quality Framework  (link is external)

Apply for Provider and Service Approval with ACECQA  (link is external)

Obtain Approval to operate a Child Care Service in your State or Territory

You and your service are now approved to provide education and care to children in Australia

Understand your obligations under Family Assistance Law  (link is external)

Apply for Child Care Benefit Approval  (link is external)

Obtain Approval to administer Child Care Benefit payments on behalf of the Commonwealth

You and your service are now Approved to receive and pass on Child Care Benefit payments to families on behalf of the Commonwealth

How do I list my service on MyChild?

In order to be listed on MyChild, the service must be Child Care Benefit (CCB) approved. See How do I become a child care provider for more information.

If your service is CCB approved, a change of ownership or name can remove the service listing from MyChild. Update this information via the appropriate form found on the department’s website.

Family Day Care and In Home Care Providers are listed at the scheme level. Individual educators employed by the scheme are not listed on MyChild because of privacy reasons. Search by your post code to find the scheme listing. If your FDC scheme doesn’t return when searching your post code, please notify the FDC scheme to update their CCMS listing.

If your service is just missing, please contact mychild@education.gov.au with the following information:

  • The Service Name
  • CCB Approval ID
  • SE Number
  • Full address including state and post code

How do I update the MyChild listing for my service?

The information displayed on the MyChild website comes directly from information you enter into your CCMS registered software that is submitted to the Child Care Management System (CCMS).

When information about your service changes, most of these details can be updated using your CCMS registered child care software.

If the changes involve your service's legal entity - such as the name of the service, the number of places that you provide or financial details, you must notify the department of these changes via the appropriate form found on the department’s website.

When using your CCMS registered software to update your MyChild listing, it is a good idea to check your software user guide to ensure that the correct reports are being submitted, and the settings of your software are allowing the information to publish. If you need further assistance contact your software provider and they will be able to guide you.

Any changes made via your software may take up to 5 business days to update on the MyChild website.

If, after contacting your software provider, you continue to have difficulty updating your information, please contact the CCMS Helpdesk by phoning 1300 667 276 or email ccmshelpdesk@education.gov.au.

The quality rating for my service isn’t displayed correctly on MyChild

Quality rating information on MyChild is drawn directly from Australian Children's Education and Care Quality Authority (ACECQA) and matched with your service listing based on the information provided to CCMS.

Issues can arise if your service provides multiple types of care such as a Long Day Care Service which provides a Preschool or Kindergarten program or an Outside School Hours Care Service providing before school, after school and vacation care programms.

In order for MyChild to display your quality rating, the care types listed for your service on MyChild via CCMS must match the care types listed for your service by ACECQA.

If your quality rating is listed on one service type and is missing from another, it is likely that the care types recorded for your service by ACECQA need to be updated. Contact your regulatory authority to update the listing for your service.

If your service changes hands or changes name, this can impact the information we use to match your service information to your quality rating. Update this information via the appropriate form found on the department’s website

If your rating is just missing, please contact mychild@education.gov.au with the following information:

  • The Service Name
  • CCB Approval ID
  • SE Number 
  • Full address including state and post code

How do I access resources for educators?

The Early Childhood Resource Hub is now available for early childhood and child care educators to support them in their practice and professional development.

The Hub provides educators with access to over 300 digital resources, videos, forums and e-bulletins, all indexed to the National Quality Framework.

The Hub is great news for educators as it gives them quick and easy access to the resources they need in one simple place – allowing them to spend more time teaching the children.

Resources on the Hub will help educators to continuously improve on their educational programs.

The Hub is a valuable tool to assist educators and services developing and implementing quality improvement plans and tackling specific issues, such as the application of learning frameworks, parental engagement and supporting children with specific needs.

For further information, please visit the Hub at www.ecrh.edu.au.

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